Following a natural gas outage affecting more than 4,100 customers in Alice, CenterPoint Energy has restored service to all customers who have provided the company access to perform safety checks and relight pilots.
A small number of customers still remain without service because CenterPoint Energy employees were not able to access their home or business. The relighting process requires CenterPoint Energy employees to have access to each location to light pilots and check to make sure it is safe to resume service.
If an adult over age 18 is not at the service address when a technician arrives, the company will leave a blue door hanger with instructions.
“A customer needs to call us only if there is a blue door hanger at their home or business indicating that we have already been there to attempt to restore service,” said Nelda Juarez, district director for CenterPoint Energy.
“Please call 888-551-4011, the number on the door tag left by our service personnel. “We greatly appreciate our customers’ cooperation, patience and expressions of thanks as our employees worked as quickly as we could to safely restore natural gas service,” said Juarez. Customers have been without natural gas service due to a damaged pipeline that serves this town.