Name and rank

Anna Lisa Guerra, Dispatcher

Number of years with Jim Wells County Sheriff's Department

I have been here for seven years.

Number of years of experience total. Where?

I have only been a dispatcher with JWC.

What made you want to be in law enforcement?

I was raised hearing a police scanner. It helped me fall asleep when I was a child.

Does your family support your career choice?

Yes, 100 percent. They know how excited I get when something is going on and I get to be apart of the action.

What's the most rewarding part of your job?

Everyday is different and exciting. Knowing I made a difference in somebody's life is a great feeling. For example, a woman was having a seizure and she couldn't speak to me. I could hear her breathing heavily. I was able to call her phone, get a name from the phone's information, obtain an address and sent the proper help to her.

What do you believe is the hardest part of your job? Why?

The hardest part is when women suffer through domestic abuse. We send officers only for them to decide not to file charges against their spouse or boyfriend. You know that they are being abused, but there is nothing you can do.

A case that sticks with me is when a 6-year-old girl was accidentally run over by her grandmother. I felt so helpless. EMS and deputies arrived at the scene but the girl didn't survive. Cases involving children or the elderly are hard to cope with.